Frequently Asked Questions

Below are the most common Frequently Asked Questions (F.A.Q.) that we receive from our customers.

1. Where are you located?
We ship from Ontario and BC.

2. What times are you open?
We are open from 8:00 AM to 6:00 PM EST (GMT-5), Monday through Friday.

3. What payment methods do you accept?
We accept the following payment methods:
• Visa, MasterCard, American Express, Discover and Interac

4. Can you ship to a PO Box?
No, unfortunately at this time we cannot ship to a PO Box. The ship to address must be a physical street address.

5. How can I receive support in Spanish?
For assistance in Spanish, please call us at +1 616-327-8080 or email [email protected]

6. What information do you need to identify a part?
To identify the part you need, please send us:
• Brand, model, and serial number of the forklift
• Photos of the data plate and/or the part you are looking for

7. Do your products come with a warranty?
Most of our parts come with a 6-month warranty against manufacturing defects. This warranty does not cover damage caused by improper installation or handling.

8. Are all products returnable?
No, some of our items are not eligible for return. This includes certain hoses, imported parts, special order items, electronic components like ECUs, joysticks, and displays, as well as any items marked “non-returnable” in their listing. These products cannot be canceled or returned. All electrical parts/components are subject to internal damage that may or may not be visible. This damage may result from improper handling or installation, or from exposure to adverse environmental conditions (heat, static electricity, etc.). For this reason, all electrical parts/components are non-returnable. All standard returns are subject to a 25% restocking fee. You can review our full return policy here: Return Policy

9. What is your Shipping Policy?
You can view our privacy policy here: Shipping Policy

10. Where can I find your Return Policy?
You can view our return policy here: Return Policy

11. What is your Privacy Policy?
You can view our privacy policy here: Privacy Policy

12. In what currency are your prices listed?
All prices are listed in Canadian dollars.

13. Can I pick my order up from your warehouse?
If your order is over 75 pounds, you may pick up your order in either Mississauga or Port Coquitlam. Available to only residents of Ontario or British Columbia. When you get to the shipping page during checkout, if your order is eligible for pickup, there will be an option to select customer pickup. There is no additional charge for this service. Once a pickup order is placed you will receive an email from Intella with the pickup instructions. Pickup orders must be claimed within 3 business days upon receiving the instructions, otherwise an additional fee may apply..

Looking for replacement forklift forks? Look no further! We’ve got the stock you need at the competitive price you expect. The purpose of this FAQ is to help you with forklift fork measurements. We've received plenty of phone calls and emails on proper fork measurement, hopefully this FAQ will help you determine what forks you have on your forklift. To explore our online ordering and selection of forklift forks click here

If you measure thickness at the bottom of the fork, you risk ordering the wrong fork since the bottom will be worn.

Finally, determine the capacity of the forklift that you are going to install the forks on. The capacity can be found on the data tag, located on or near the dashboard of the forklift. Each set of forks has a rated capacity. This capacity includes a safety factor but should be used as the maximum lifting capacity for a set of 2 forks. Also, each of our forks are stamped with this information on the side of each fork.

2) My forks mount up to the carriage with a pin. I can't find my type on your website!

Your forklift has a pin style carriage. These forklift forks are custom manufactured. We can supply a quotation; please click contact us and we'll reply shortly.

3) When do forks ship?

Orders placed before 2:00PM eastern time will ship the same day.

4) What specifications are your forklift forks manufactured to?

Our forks are certified to ISO 2330 standard. In addition, our forks meet the ANSI B56.11 standard.

Any other questions, please call or email us!